Privacy Policy
Data Protection and Privacy Statement
Last Updated: January 2026
1. Introduction
Prime Guard Solutions ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Data Controller
Prime Guard Solutions is the data controller responsible for your personal data. You can contact us at: info@primeguardsolutions.co.uk
3. Information We Collect
We collect information you voluntarily provide through:
- Contact form submissions (name, email, phone, company, message)
- Direct email correspondence
- Quote and enquiry requests
- Website usage data (via analytics, if enabled)
4. How We Use Your Information
We use your personal data for:
- Responding to your security enquiries and requests
- Providing quotations for security services
- Communicating about service delivery
- Improving our website and services
- Compliance with legal obligations
5. Legal Basis for Processing
We process your information based on:
- Legitimate Interest: To respond to enquiries and provide services
- Consent: When you explicitly consent via our contact form
- Legal Obligation: To comply with UK law and security regulations
6. Data Sharing
We do not sell or share your personal data with third parties except:
- As required by UK law or regulatory bodies
- To service providers who assist in operating our website (under data processing agreements)
- With your explicit consent
7. Data Retention
We retain your personal data for:
- As long as necessary to respond to your enquiry
- Up to 3 years for business records and compliance
- Longer periods if required by law
8. Your Data Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("Right to be Forgotten")
- Restrict Processing: Limit how we use your data
- Data Portability: Receive your data in a portable format
- Object: Oppose certain types of processing
To exercise these rights, contact us at info@primeguardsolutions.co.uk
9. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Review their privacy policies before providing any information.
12. Cookies
Our website uses minimal cookies for essential functionality only. We do not use tracking or advertising cookies. By using our website, you consent to our use of essential cookies.
13. International Transfers
Your data is processed within the United Kingdom. If we transfer data internationally, we implement appropriate safeguards under UK GDPR requirements.
14. Contact Form Privacy
When you submit our contact form, your data will be used to:
- Respond to your enquiry
- Provide security service quotations
- Communicate about your request
You must consent to our Privacy Policy before submitting the form.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date. Your continued use of the website constitutes acceptance of changes.
16. Complaints & Supervisory Authority
If you believe we have violated your data protection rights, you can lodge a complaint with the Information Commissioner's Office (ICO):
- Website: www.ico.org.uk
- Phone: +44 7853 580555
17. Contact Us
For privacy-related questions, data access requests, or complaints: